Student FAQs

Student FAQs

Frequently asked questions

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Subsequent Application on Mobile App

How do I get the HELB mobile app?
Go to Google play store and type HELB mobile app to download for free.
I do not have an android or a smartphone, how do I apply?
Kindly dial *642# to apply.
I have not received a One Time Password code (OTP)
The OTP code is sent to the mobile number you provided during HELB App registration. If you have not received the OTP code, you may resend the request after 5 min.
What if I changed my mobile phone number?
Please register the new phone number in the HELB App. Q: I used a wrong pin number and now my app is blocked how can I access the app?
How much does it cost me to do the application?
The application is free. However, you will be charged Kshs.1 through MPESA to authenticate your phone number. The amount will be deposited to your loan repayment account.
I do not have a Safaricom line how can I access the application?
Unfortunately, the HELB App can only support Safaricom subscribers at the moment, but we are working to ensure other subscribers come on board.
My institution details are not correct. How do I edit?
Go to my account on the HELB App then click on Institution, then click on edit. ** Caution should be taken not to provide incorrect details that may lead to misdirected funds or non-disbursement.**
Do I need to submit the physical loan application after I complete the application through mobile app?
No. You do not need to submit the physical form. Application through the mobile app is enough.
What happens if the telephone number am using is not registered under my name?
The telephone number MUST be registered under your name to proceed with loan application.
What if I change my Mobile handset after initial registration?
Contact HELB Contact Center on 0711052000 or contactcentre@helb.co.ke to reset your details
What Loan applications are currently on the HELB App?
Currently only Undergraduate Subsequent 2020/2021 loan form is available. Other loan application services will be added in due course.
I never applied for the First-time Undergraduate application; Can I apply for subsequent loan through the App?
No. Only applicants who had applied for undergraduate first-time application in the recent three years are eligible to apply the subsequent loan.
How much to I need to apply for?
here is no need to indicate the loan amount. HELB will allocate an amount as per your previous loan award.
I am not satisfied with my previous loan award.
You may appeal for a review of your loan award during the loan review period.

Undergraduate Loans.

The Board’s objective is to give financial support to needy Kenyan students in institutions of higher learning both locally and abroad. However, due to financial constraints, it is currently not in a position to provide loans to students studying outside the country and those on Self-Sponsored Programmes (commonly known as the ‘Parallel Programmes’). Therefore, at the moment, it gives loans to the following category of students.

How much loan can one get?
In accordance with the current Cost Sharing Policy, a student is required to pay Kshs.50,000/- per year to train at a public university. Out of this amount, HELB can award a maximum loan and bursary of Kshs.50,000/- and a bursary of Kshs.8,000.
How do I check for my loan
1. Access the HELB website and enter your ID number 2. Send an email to requesting for your statement to contactcentre@helb.co.ke. 3. Call HELB on 0722052000 4. Email contactcentre@helb.co.ke
When can one apply for a HELB loan?
HELB places advertisements in the print media in which it invites applications for loans. The Board maintains a deadline and those applications received after the deadline without justifiable reasons are not processed.
When are Loan Awards released?
HELB releases loan results before the new academic year starts. Thereafter, students who fail to secure a loan or are awarded inadequate amounts are encouraged to appeal. Each appeal is reviewed on its own merit. If one fails to get a loan, the following could be possible reasons: a) The student may not have provided adequate information about him/herself as requested b) The student may have provided false information on the loan application form